Privacy Policy

1. Who we are

This Privacy Policy explains how Elios Office (“Elios Office”, “we”, “us”, “our”) collects, uses, stores and protects personal data when you visit www.eliosoffice.com, contact us, or engage our services.

Elios Office is a branding and digital marketing agency based at 1402, Tower B, Naman Midtown, Senapati Bapat Marg, Prabhadevi, Mumbai 400013, India. We process personal data in line with applicable Indian law, including the Information Technology Act, 2000 and its rules and the Digital Personal Data Protection Act, 2023.

2. Information we collect

Information you give us

• Enquiry forms — your name, email address, phone / WhatsApp number, brand or company name, brand stage, services of interest, investment range and any message you write.
• Direct communication — details you share when you email, call or message us on WhatsApp.
• Client engagements — business and contact information needed to deliver and invoice our services.

Information collected automatically

• Technical data such as IP address, browser and device type, pages visited and referring website, captured in standard server logs.
• If we enable analytics or advertising tools (for example Google Analytics or Meta Pixel), cookies and similar technologies may record how you use the site. See “Cookies” below.

We do not ask for, and ask you not to send, sensitive information such as financial account details, government ID numbers or health information through this website.

3. How we use your information

• To respond to your enquiry and schedule conversations.
• To prepare proposals and deliver the services you engage us for.
• To contact you by phone, email or WhatsApp about your enquiry — with your consent, which you give when you submit a form.
• To send occasional updates or insights, only where you have opted in. You can opt out at any time.
• To keep the website secure, prevent spam and abuse, and improve its performance.
• To meet legal, accounting and regulatory obligations.

4. How we share information

We do not sell or rent your personal data. We share it only with:

• Service providers who help us operate — website hosting, email, WhatsApp Business, analytics and advertising platforms — bound to use it only on our instructions.
• Authorities, where required by law, court order or to protect our legal rights.
• A successor business, in the event of a merger, acquisition or transfer of our business, subject to this policy.

Some providers may store data on servers outside India. Where that happens we take reasonable steps to ensure your data stays protected.

5. Cookies & third-party content

This website uses only what is needed to run it. Fonts are served by Google Fonts, which receives your IP address to deliver them. If we add analytics or advertising pixels, they may set cookies to measure visits and campaign performance.

You can block or delete cookies through your browser settings. The site will continue to work without them.

6. How long we keep data

Enquiry data is kept for as long as needed to respond and follow up, and generally no longer than 24 months after our last contact unless you become a client. Client records are kept for as long as the engagement lasts and thereafter as required for legal, tax and accounting purposes.

7. Your rights

Subject to applicable law, you may:

• Ask what personal data we hold about you and request a copy.
• Ask us to correct, complete, update or erase your data.
• Withdraw consent you have given — for example, to being contacted — at any time.
• Nominate another person to exercise these rights on your behalf.
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

To exercise any of these rights, write to hello@eliosoffice.com. We will respond within a reasonable time.

8. Data security

We protect your information with reasonable safeguards, including SSL/TLS encryption on this website, restricted access to enquiry data and secure, reputable service providers. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if an incident occurs.

9. External links

Our website links to other sites such as Instagram, LinkedIn, Threads and WhatsApp. Their privacy practices are governed by their own policies, which we encourage you to read.

10. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared data with us, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its effective date. Continued use of the website after changes means you accept the updated policy.

12. Contact & grievances